有關NCR
About NCR

　　NCR公司是全球領先的資訊科技公司之一，致力協助企業建立更緊密的客戶關係。NCR公司的自動櫃員機(ATM) 、商店自動化系統、Teradata數據仓庫及資訊科技(IT)服務部等，不斷提升企業與顧客間互動關係的價值。

NCR Corporation is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradataò warehouses and information technology (IT) services maximize the value of customer interactions.

有關NCR的環球客戶服務部
About NCR's Worldwide Customer Services

　　作為世界領先的IT服務供應商，提供優質的服務一直是NCR環球客戶服務部提供完備解決方案一直所持的宗旨。環球客戶服務務部以世界級的維護標準及業界準則，包括固定收費、適時的服務及優質的客戶服務來支援NCR所提供的解決方案。

　　NCR IT基礎設施服務為企業提供及管理重要的 IT 基礎設施內容 ，例如 由顧問服務到網站設計、安裝及提供全面的系統管理，全面支援NCR旗下的業務部門如：Terdata數據倉庫、商店自動化系統及金融自助服務系統的客戶。

　　作為支援涉及全球網絡的NCR IT 服務解決方案，NCR IT 基礎設施服務成功拓立一支完善的服務隊伍，再加上憑著NCR本身所拓立的環球強大網絡及豐富經驗，為更多從事其他業務的企業客戶提供完善的 IT 基礎設施服務。

　　NCR IT 基礎設施服務協助企業提供及管理 IT 基礎設施的關鍵，例如系統、
網絡、軟件及保安等，所覆蓋的服務種類亦涉及顧問服務、安裝、維修及營運管理等。同時，NCR獲得世界領先的網絡、系統、軟件及通訊供應商包括Cisco Systems、Dell Computer、Sun　Microsystems及其他著名IT服務供應商作為強大的支援後盾。

Services are an essential component of NCR’s complete solution offerings, and NCR's Worldwide Customer Services (WCS) division is a global leader in information technology (IT) services delivery. WCS supports NCR's solutions with world-class maintenance and industry-leading metrics in critical areas such as fix rate, on-time service delivery, and customer service satisfaction.
The strength of WCS lies with its ability to provision and manage global IT infrastructures. From consulting to site design, to staging and implementation, to complete systems management, WCS has proven these capabilities by successfully supporting NCR's base of Teradata Data Warehouse, Retail Store Automation, and Financial Self Service customers.

As a result of supporting NCR solutions throughout the world, WCS has established an unmatched service delivery capability, and has leveraged this global presence and experience to develop and deliver a comprehensive portfolio of IT infrastructure services to businesses in additional industries.

These high availability services focus on the vital systems, networks, software and security that comprise the IT infrastructure of today's businesses, and include operations management, consulting, deployment, and maintenance. WCS provides these services directly to global businesses as well as through partnerships with leading technology, network and systems suppliers including Cisco Systems, Nortel Networks, Dell Computer, Sun Microsystems and others.

服務範疇
NCR's Service Offerings

· 管理服務 – 提供 IT 設備和流程的日常管理及操作服務，包括桌面服務、網絡管理、系統管理及服務管理。

· 基礎設施諮詢服務 – 提供一系列有關IT環境的籌劃及營運諮詢服務，包括籌劃設計、安全及電子商貿設計等。

· 配置及整合 – 具備NCR本身強大的環球網絡及操作IT解決方案如採購、運送及安裝的豐富經驗

· 保養和支援 – 提供一套完整的軟硬件保養及支援服務，及排解一切由多個供應商所引起的問題，以保證效率

NCR's comprehensive array of service capabilities provides complete support to help businesses maximize IT investments. NCR's range of services includes:

· Management Services -- providing day-to-day management and operation of select IT assets and processes. NCR's management services focus on IT systems, networks, ATMs, kiosks, and help desks.

· Infrastructure Consulting -- an array of advisory services for the design and operation of IT environments for store automation, ATMs, data warehousing and other IT systems.

· Deployment and Integration -- leveraging NCR's global presence and experience to customize and implement IT solutions, including procurement, staging and installation.

· Maintenance and Support -- ensuring high-availability for IT systems with multivendor hardware maintenance and software support.

你是否知道……
Do you know

1. 名列Fortune Global 500的世界級領先企業如國際銀行、零售商、航空及通訊企業均倚賴NCR所供應的IT基設施服務
2. NCR環球客戶服務部於全球100個國家擁有950個服務點，是少數的單一接觸點支援服務供應商，為環球企業客戶提供所需的支援服務
3. NCR 提供的IT基礎設施運作管理服務可支援自動櫃員機、自助服務亭、個人電腦、伺服器到整個電腦網絡，NCR都能一一兼顧，減低了企業的營運成本及風險
4. NCR是各大領先技術機構的服務夥伴，包括思科系統、Sun Microsystems、Dell Computer及Microsoft等，NCR更獲得無線網絡、網絡系統及IP Telephone等技術的環球專業證書資格
5. NCR專業於採購、運送、安裝及進出口等服務，處理覆雜環球企業業務的豐富經驗，以及擁有超過200名持專業證書資格的項目經理提供環球服務
6. 據Gartner的數據顯示，NCR被認可為環球IT基礎設施服務領先供應商，位列於全球第九位
7. NCR能供最優良的資訊科技流程、工具及方法而建立一支無與倫比的服務隊伍，其首次解決問題及提供本地即時支援的滿意程度分別達91%及90
8. NCR 每天於全球位於世界各地、可支援21種語言的客戶服務中心執行超過18,000個服務要求
9. 作為領先的多廠家/品牌支援服務供應商，NCR為全球數以百計的製造商支援二萬五千多種產品
10. NCR 透過設立 NCR@YourService 電子服務網站，讓客戶可輕易地取得有關服務的資料及查閱有關服務的倉庫數據


1. Top performers in the Fortune Global 500 rely on NCR services, including the leading global banks, retailers, airlines, and telecommunications companies.
2. NCR is a one of a select few support service vendors capable of consistently delivering services across a worldwide stage. NCR's global reach includes 950 locations in 100 countries.
3. NCR's managed services focus on supporting IT infrastructure operations - everything from ATMs and Kiosks to PCs, servers and networks. NCR provides the services intelligence to reduce operational cost and risk.
4. NCR is a partner with leading technology companies, including Cisco Systems, Sun Microsystems, Dell Computer, and Microsoft. NCR has received worldwide certification and specialization in technology areas such as wireless networking, network security, and voice over IP (VoIP).
5. NCR has the experience to handle complex, global businesses, with expertise in procurement, staging, and export/import. NCR has over 200 certified project managers that specialize in global service delivery.
6. NCR is a recognized leader in global service delivery, and is ranked as the ninth leading worldwide provider of infrastructure support services (source: Gartner Group).
7. NCR has established an unmatched service delivery capability that is supported by best-in-class processes, tools, and methodologies. NCR's service excellence includes 91% first visit resolution and 90% local parts availability.
8. NCR performs over 18,000 service actions per day around the world, and supports 21 languages at its regional customer care centers.
9. NCR supports more transaction-based systems than any other company, and currently maintains support for more than 25,000 multivendor products from hundreds of manufacturers.
10. NCR takes flexibility and convenience on step further with NCR@YourService, an online service portal that provides customers with service information and access to NCR's data warehouse of service incidents.